Our Refund Policy

Nexoria Home aims to provide customers with a straightforward and transparent return and refund experience. Eligibility depends on the type and condition of the product, the reason for the return, and the applicable return period.

Return Eligibility

To be eligible for a return, a physical product should generally meet the following requirements:

• The return request is submitted within 14 days of delivery.
• The product is in its original condition.
• The product has not been used, damaged or altered.
• Original tags, packaging and included accessories are retained where applicable.
• The product can be reasonably identified with the original order.

Certain products may have additional return restrictions based on their nature, hygiene requirements, safety considerations or applicable product-specific terms.

How to Request a Return

1. Contact Us

Contact Nexoria Home customer support within 14 days of delivery. Please include your order number, the product you wish to return, the reason for the return and whether you are requesting a refund or replacement.

2. Receive Return Instructions

Our support team will review your request and provide the applicable return instructions and return address.

3. Send the Product

Package the product securely and use a trackable shipping method whenever possible. Please retain your shipping receipt and tracking information until the return has been completed.

4. Product Inspection

Once the returned product is received, it may be inspected to confirm that it meets the applicable return requirements.

5. Refund or Replacement

If the return is approved, the applicable refund or replacement will be processed according to the outcome communicated by our support team.

Return Shipping

Unless otherwise stated by Nexoria Home or required by applicable law, customers are generally responsible for the cost of returning a product.

We recommend using a shipping service that provides tracking and retaining proof of shipment until the return has been completed.

Please do not send a return to an address other than the return address provided by Nexoria Home for your particular order.

Non-Returnable Items

Certain products may not be eligible for return because of their nature or applicable safety and hygiene requirements.

• Digital products and downloadable products.
• E-books and other digital content.
• Products that have been used or damaged after delivery.
• Products missing required tags, packaging or accessories where applicable.
• Products that have been altered, tampered with or otherwise returned in an unacceptable condition.
• Other products specifically identified as non-returnable on the product page.

Damaged or Defective Products

If your order arrives damaged or you believe a product is defective, please contact us as soon as possible and preferably within 14 days of delivery.

Please provide your order number and, where helpful, clear photographs or other information showing the issue. Our team will review the matter and determine the appropriate resolution, which may include a replacement, refund or other available remedy.

Refunds

Once an approved return has been received and reviewed, refunds are generally processed within 3–5 business days.

Approved refunds are normally issued to the original payment method used for the order. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Shipping charges and other fees may be non-refundable unless otherwise stated by Nexoria Home or required by applicable law.

Replacements and Exchanges

Where a replacement or exchange is available, Nexoria Home may provide one after reviewing the returned product or reported issue.

Availability of replacement products may depend on inventory and the specific circumstances of the request.

International Returns

International orders may be subject to additional shipping, customs, duties or other charges. Customers should contact Nexoria Home before sending an international return so that the correct return instructions can be provided.

International return arrangements may differ depending on the destination country and the original fulfillment location.

Return Addresses

Please contact customer support before shipping a return. We will confirm which return address should be used for your order.